CONTACT & SUPPORT
A real path to help when you need it.
MacDeer / BearNext: Choose the route that matches your issue so order, refund, privacy, and security requests reach the right place faster.
DIRECT SUPPORT
Submit a support request
No login is required. Your request is stored securely and receives a reference number. Do not submit passwords, full card numbers, or security codes.
Products, downloads & accounts
Installation, licensing, failed downloads, missing orders, and account-access issues.
Product supportA reference number is created immediately after submission.Payments, receipts & refunds
Paddle is the Merchant of Record and can locate payments, receipts, and refund requests directly.
Paddle supportYou can also review the Refund policy.Privacy & data rights
Requests to access, correct, delete, restrict, object to, or export personal data.
Privacy requestWe may first need to reasonably verify your identity.Security issues
Do not publicly disclose details of account risks, suspicious transactions, or potential vulnerabilities.
Security reportNever email passwords, card numbers, or security codes.What to include
- The email used to purchase or register;
- The product name and approximate transaction date;
- An order or transaction reference, if visible;
- A description and screenshots without sensitive payment information.